Tuesday, May 17, 2011

“The user profile service failed the logon. User profile can not be loaded.” logging on to Exchange server

I had this issue a while ago at a customer whose admin account was not allowing him to log on to the Exchange server.  The exact error was:



“The user profile service failed the logon. User profile can not be loaded.”


After reviewing the event logs, I found an error:
"Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Exchange Server\V14\CmdletSqmData2292_100.sqm to location C:\Users\a-rnavarro\AppData\Local\Microsoft\Exchange Server\V14\CmdletSqmData2292_100.sqm. This error may be caused by network problems or insufficient security rights.

DETAIL - Access is denied."

The fix was that the Exchange .sqm file had incorrect permissions and was causing this event log on attempted logon;  I set that file path to inherited permissions, and then was able to log on.