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Tuesday, May 17, 2011
“The user profile service failed the logon. User profile can not be loaded.” logging on to Exchange server
I had this issue a while ago at a customer whose admin account was not allowing him to log on to the Exchange server. The exact error was:
“The user profile service failed the logon. User profile can not be loaded.”
After reviewing the event logs, I found an error:
"Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Exchange Server\V14\CmdletSqmData2292_100.sqm to location C:\Users\a-rnavarro\AppData\Local\Microsoft\Exchange Server\V14\CmdletSqmData2292_100.sqm. This error may be caused by network problems or insufficient security rights.
DETAIL - Access is denied."
The fix was that the Exchange .sqm file had incorrect permissions and was causing this event log on attempted logon; I set that file path to inherited permissions, and then was able to log on.