Tuesday, February 14, 2012

Difference in Policy Versions

I recently was working on a cross forest migration from Exchange 2010 SP1 to an environment that had Exchange 2010 RTM. Microsoft claims that it is supported however we ran into an issue with ActiveSync devices. I could not find any relevant posts or articles with this because it is always best practice to make sure that your Exchange servers are on the same version. We received the following error after migrating and attempting to configure ActiveSync:

Log Name:      Application
Source:        MSExchange ActiveSync
Date:          2/9/2012 1:39:43 PM
Event ID:      1008
Task Category: Requests
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      company.corp
An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.
--- Exception start ---
Exception type: Microsoft.Exchange.Data.Storage.InvalidSyncStateVersionException
Exception message: Sync state 'Policy' loaded from the user's mailbox has a newer version '37' than the Client Access server version '35'.  Please update the Client Access server to the latest version.
Exception level: 0
Exception stack trace:    at Microsoft.Exchange.Data.Storage.SyncState.Load(Boolean reloadFromBackend, PropertyDefinition[] additionalPropsToLoad)
   at Microsoft.Exchange.Data.Storage.CustomSyncState.GetSyncState(SyncStateStorage syncStateStorage, Folder syncStateParentFolder, SyncStateInfo syncStateInfo, StoreObjectId storeObjectId)
   at Microsoft.Exchange.Data.Storage.SyncStateStorage.GetCustomSyncState(SyncStateInfo syncStateInfo)
   at Microsoft.Exchange.AirSync.GlobalInfo.LoadFromMailbox(MailboxSession mailboxSession, SyncStateStorage syncStateStorage, ProtocolLogger protocolLogger)
   at Microsoft.Exchange.AirSync.Command.OpenSyncStorage(String deviceType, String deviceID, Boolean shouldOpenGlobalSyncState)
   at Microsoft.Exchange.AirSync.Command.WorkerThread()
--- Exception end ---.

We attempted to try and retrieve a list of any partnerships however the results were null. After a call to PSS we were told that we would have to upgrade the CAS to SP1 as there was no way to remove the legacy partnership information without exporting the mail to PST and re-creating mailboxes. 

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